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Refund and after sales

*refund

We accept cancellation of orders before production. If the order is cancelled, you will get a full refund. If the product has already been shipped, we can't cancel the order.

*After sale

Due to the nature of the product and various considerations, such as hygiene issues or your personal problems, we are unable to provide replacement or refund services. This is also a common practice in the sex doll industry. Please understand.
If there is any problem with the product, please take a photo and send it to us. We will evaluate the problem and provide solutions. The specific measures will depend on the nature of the problem.
If the problem is caused by us or our manufacturer, we will deal with it.
We believe that all our products are of high quality, and our partner manufacturers of sex dolls have been carefully screened to ensure that they meet the high standards we expect. If you have any complaints, please feel free to contact us. We will try our best to provide you with suggestions or tips to solve the problem. We appreciate all the feedback, which can help us deepen our cooperation with manufacturers and avoid the recurrence of some problems.

*Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at yq@hanidolls.com lease contact our Customer service at yq@hanidolls.com to get the return address.